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亚马逊如何申诉?亚马逊侵权、关联、跟卖申诉邮件模板!

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发表于 2019-1-2 10:25:30 | 显示全部楼层 |阅读模式

一、亚马逊账号被关申诉邮件范文模板

小编为大家整理了一系列的亚马逊申诉邮件,主要有下列情况:亚马逊账号被关申诉、亚马逊产品品牌侵权申诉、 亚马逊跟卖申诉、亚马逊卖违禁品申诉、亚马逊被关联申诉。以及亚马逊申诉时间和途径介绍。

Dear Amazon seller support:

This is * (店铺名) writing to you.

第一部分:先向亚马逊标识感谢,之后介绍下店铺已经取得的成绩(开店时间、订单量交易额)最后表明意识到自己的错误,阐释原因。

As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!

第二部分:列出整改措施(提高高标准服务、熟悉亚马逊店铺规则等等)

If we get the valuable selling chance on Amazon, we will do as follows:

1. Absolutely, we will learn through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.

3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.

4.Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.

5.Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.

6. We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.

第三部分:结尾标识再次恳请亚马逊给予自己一次机会

Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.

Look forward to receive your reply.

Best regards

店铺名

二、亚马逊产品品牌侵权申诉邮件模板范文

大家和小编一起首先先总结下侵权出现的情况以及整改方向:

检查了店铺listing的标题、描述、图片、五点描述和关键词,承诺以后不会再有品牌侵权的错误(即陈述自己的行动)。

如果我们发现任何侵犯知识产权的产品或清单,我们将销毁这些产品或删除这些清单;

注意和学习平台的所有政策和规则。日后上架产品,会先核实知识产权问题,确保产品不会违反任何其他卖家的品牌权益或专利权益,或复制他人的标题、图片和描述。

我们将留意所有在售的产品,如果有顾客反馈不满意或投诉产品有问题,我们承诺会在XX小时内帮客户解决问题,为客户提供最好的购物体验(让亚马逊相信你是为客户着想)

日后出售的产品将由自己亲自设计商标和设计产品包装,向亚马逊保证产品都是真实的,而不是直接从供应商渠道直接采购,以防止任何可能出现的商标侵权和包装设计侵权的情况发生(如果有条件的话)。

如果有任何销售问题,我们将尽快向亚马逊寻求帮助,而不是盲目销售,避免再次触犯亚马逊规则。

邮件范文:

第一部分:对亚马逊通知表示感谢

Dear Amazon seller support, Thank you for your concern of our account.

第二部分:表明已经反思已经找出了问题的原因,表示歉意

We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.

第三部分:整改建议,恳请亚马逊再给自己一次机会

We had removed the listings and promise we won't sell it again on Amazon. Would you offer the owner's contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other's benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.

4. If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.

三、亚马逊跟卖卖违禁品申诉模板范文

这部分邮件写作套路和上面介绍的两种情况类似,如果真的是存在跟卖或者销售违禁品的情况要成人错误,找出原因,表明整改意愿和整改措施。如果错在什么误会也要在邮件中尽量阐释清楚。

四、亚马逊被关联申诉邮件模板范文

关于这类被关联申诉的情况,模板和上诉几种情况类似,主要是下面这些要点:

第一部分:强调你只有一个卖家账号,并且账号的行为表现良好,并没有违规的几率,而且还是优质卖家,也可以举些例子,比如说自己的产品很受欢迎,销量好、五星review很多之类的情况说明一下。

第二部分:试着提出重新核查或者告知关联了什么账户才导致被封号

第三部分:最后保证你会严格遵守亚马逊的规则,提供更好的服务和商品给顾客。

我们还需要注意的是,如果卖家的账户和违规账户关联,那么一般情况下,申诉成功的概率很低。如果是卖家的账户和买家账户关联,有很大的概率申诉成功。

五、亚马逊在哪申诉?亚马逊投诉中心位置?

1、亚马逊总裁贝索斯的邮箱:

jeff@amazon .com

2、亚马逊官方邮箱:

notice@amazon .com

seller-evaluation@amazon .com

pq-review@amazon .com

account-confirmation@amazon .com

cn-seller-verification-enquiry@amazon .co.uk

3、亚马逊VE申请邮件:

vendorexpress@amazon .com

4、审核卖家评级表现:

seller-performance-policy@amazon .com

5、品牌外观专利侵权:

copyright@amazon .com

6、知识产权侵权解决后撤诉

US:notice@amazon .com

UK:notice@amazon .co.uk

FR:notification@amazon .fr

DE:benachrichtigung@amazon .de

IT:notifica@amazon .it

ES:aviso@amazon .es

IN: notice@amazon .in

MX:notice@amazon .com.mx

7、亚马逊账号冻结后的余额处理:

payments-funds@amazon .com

8、店铺被关闭货款申诉邮箱

US:merchant-reserve-inquiry@amazon .com

CA:payments-investigate@amazon .ca

UK:payments-investigate@amazon .co.uk

FR:investigation-amzpayments@amazon .fr

DE:payments-nachforschungen@amazon .de

IT:payments-investigate@amazon .it

ES:investigacion-pagos@amazon .es

IN:payments-investigate@amazon .in

MX:payments-funds@amazon .com.mx

9、受恶意攻击或者敲诈邮件:

标题:「feedback abuse report」 + 「卖家店铺名」发送到:investigate@amazon .com

10、帐号不能登录怎么移除FBA库存?

联系亚马逊付款的邮箱:payments-investigate@amazon .com;

询问你的产品清单,告诉他需要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊的收款账号,你按要求把钱转过去,然后再回邮件告诉他,把地址给他,就给你移除了。

11、产品质量(PQ)问题申诉 (例如产品被下架)

US:seller-performance-policy@amazon .com

UK:seller-performance-policy@amazon .co.uk

FR:politique-performance-vendeur@amazon .fr

DE:verkaeufer-performance-richtlinie@amazon .de

IT:performance-venditore-politiche-di-condotta@amazon .it

ES:politicas-performance-vendedor@amazon .es

IN:seller-performance-policy@amazon .in

MX:politicas-performance-vendedor@amazon .com.mx

12、亚马逊各站点绩效团队邮箱:

US: seller-performance@amazon .com

UK: seller-performance@amazon .co.uk

FR: performance-vendeur@amazon .fr

DE: verkaeufer-performance@amazon .de

JP: alliance@amazon .co.jp

ES: performance-vendedor@amazon .es

IT: performance-venditore@amazon .it

CA: seller-performance@amazon .ca

用登录邮箱使用英语发送,发邮件时态度诚恳、并在末尾再次注明你的登录邮箱,方便对方查询。

13、亚马逊投诉跟卖的入口:

A.从AM后台Contact Seller Support开case投诉, Report a violation

https://sellercentral.amazon.com/hz/contact-us

B.以权利人身份投诉侵权 https://www.amazon.com/gp/help/reports/infringement

C.以买家身份test buy投诉 http://www.amazon.com/gp/help/reports/contact-us

D.品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略

六、亚马逊申诉一般多久?亚马逊不回复申诉邮件怎么办

1、等待回复的应该时间不会太长,一般2天之内就会有回复;

2、如果收到的回复是处理方案不完整,那就继续补充完善方案吧;

3、如果亚马逊要求你重新修改行动计划,可能需要3周之后才能得到回复;

4、如超过7天没有回复申诉邮件,可再发一次申诉。


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